Shipments are processed Tuesday through Thursday for Wednesday through Friday delivery, according to the shipping method selected at checkout. We do not ship Friday through Monday and cannot deliver on Saturday or Sunday.
Our meats are individually vacuum sealed and frozen prior to shipment. Each order is shipped using a shipper box lined with biodegradable insulated foam. Ice packs and/or dry ice is added to the box to ensure freshness.
Special orders and large orders can take up to 7-10 days to process based on availability or as specified on the product description for speciality items.
All orders are shipped expedited UPS based on the service chosen at checkout. On the day your order ships, you will receive an email with your package’s tracking number. We deliver within the contiguous lower 48 in the United States only. We are unable to ship to: Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories. Additionally, we are unable to process international orders or deliver to PO and APO/FPO Boxes.
Local Yocal makes every attempt to fulfill orders based on customer requested ship date; however, holidays and unforeseen circumstances can force exceptions to delivery. Below are important shipping notes to keep in mind when placing your order.
- All shipments require a street address (sorry, no PO boxes).
- Local Yocal is not responsible for incorrect or incomplete shipping addresses. Be sure to double-check addresses.
- Inclement weather and other unforeseen circumstances can cause shipments to be delayed.
- Local Yocal is not responsible for shipment delays caused by adverse or unpredictable weather conditions.
- Many of our larger cuts (e.g. roasts, hams, briskets, etc.) can take 3-4 days to completely thaw; please plan accordingly and schedule shipments to allow for thawing.
- Be sure to double check gift recipient addresses.
- Billing customer is responsible to make sure gift recipient is available for delivery.
REFUNDS AND RETURNS
Due to the nature of our product, we are not able to take returns back into our shop.. If you feel a product you received does not meet our guarantee, please contact us at 469-952-3838 or email@example.com within 5 days of the receipt of your product and our team will gladly assist you beginning the refund/review process. Once a review has been completed a) replacement product will be shipped, b) a refund will be issued to the original form of payment. Refunds can take up to 7 business days based on your financial institution’s policies and procedures.
Due to the perishable nature of the product, all orders must be picked up within 14 days from the date the confirmation email is sent. After 14 days, a store credit will be issued on abandoned orders.